frequently asked questions

GENERAL FAQS:

What should I wear during the sessions?

Feel free to undress to your level of comfort. If you’d prefer to leave on undergarments, be our guest. If you feel more comfortable nude, you may undress completely and position your body under the sheet. Therapists are trained to properly drape your body to protect your modesty and theirs.

What Payment Methods do you accept?

Level Up Massage accepts credit cards and HSA/FSA using Credit Card and Cash.

Do I accept insurance?

At this time Level Up Massage does not take medical insurance. I am happy to create a receipt for reimbursement through your health care provider.

Should I tip?

Tipping is honestly up to your personal preference in my practice. I have arranged my prices to make me content with or without tips. If you do provide a tip I am always extra gracious though and use the money towards more education and equipment to make everyone's experience better. But never let it be something that prevents you from coming in and taking care of your body.

Cancellation Policy

For cancellations within less than 24-hours notice and more than 2-hours notice, you will be charged 50% of the session fee. For less than 2-hours notice, including no-shows for any reason, including being sick, you will be charged the full session fee.

 

If you are a package holder, you may choose to use a session on your account instead of the cancellation fee. If you are redeeming a gift card or voucher and fail to cancel or reschedule, your gift card or voucher will be redeemed and will not be available for future use.

FACILITY SPECIFIC QUESTIONS:

Is the facility wheel chair accessible?

Unfortunately not. If you message me personally perhaps we can work out a special travel massage for your situation.

What is the parking like?

My facility is in Upper Queen Anne, Seattle and there is street parking and neighborhood parking that is not metered and last 2 hours or more depending on the day/time.