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frequently asked questions

GENERAL FAQS:

What should I wear during the sessions?

If you're coming for treatment work I strongly recommend arriving in workout attire. This is because P-DTR and NKT are best done with clothes that don't restrict movement or have thick fabric for receptor engagement. For the hands-on portion of a massage feel free to undress to your level of comfort. If you feel more comfortable nude, you may undress completely and position your body under the sheet. Your body will be properly draped to protect your modesty.

What payment methods do you accept?

Level Up Massage accepts credit cards, Venmo, cash and HSA/FSA running them as a debit card.

Do I accept insurance?

Level Up Massage does not take medical insurance. If you are looking for out-of-network reimbursement my receipts have all the information you should need for reimbursement including procedure codes. Daignostic codes need to be provided by another healthcare provider that has that within their scope.

Should I tip?

Level Up no longer accepts tips. The price you see is the price you pay.

Are there add-ons?

Level Up does not have add-ons. I believe in charging for my time and using any tools and skills necessary to accomplish the results you are looking for.

Cancellation policy

For cancellations within less than 24-hours notice and more than 2-hours notice, you will be charged 50% of the session fee. For less than 2-hours notice, including no-shows for any reason, including being sick, you will be charged the full session fee.

 

If you are a package holder, you may choose to use a session on your account instead of the cancellation fee. If you are redeeming a gift card or voucher and fail to cancel or reschedule, your gift card or voucher will be redeemed and will not be available for future use.

FACILITY SPECIFIC QUESTIONS:

Is the facility wheel chair accessible?

Unfortunately not. If you message me personally perhaps we can work out a special travel massage for your situation.

What is the parking like?

My facility is in Upper Queen Anne, Seattle and there is street parking and neighborhood parking that is not metered and last 2 hours or more depending on the day/time.

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